In case of disconnection between Mstick and vehicle
If the Mstick is disconnected from the vehicle, common causes include the following. Please try the following methods in order to solve the problem.
Defective USB extension cable
If you are using a USB extension cable, check if the same problem occurs when you plug in the Mstick directly.
If the problem does not occur when connecting the Mstick directly, there may be a problem with the USB extension cable
Please use a different USB extension cable or plug in the Mstick yourself
Damaged Vehicle USB port
Please check if the same problem occurs when using Android Auto with an Android smartphone
If the same problem occurs when using Android Auto with an Android smartphone, there may be a problem with the vehicle USB port
Please check the status of the vehicle USB port with the vehicle manufacturer.
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Google WebView App error
An Android system problem may be caused by an error in the Android System WebView app
Update the app to the latest version through the Play Store within the Mstick, and then update the device Please check if the problem occurs after rebooting.
Launch Play Store App → My Apps/Games → Android System WebView → Update
Mstick initialization required
There may have been a problem with Mstick's system. Please check if the same problem occurs after initializing Mstick.
Settings → System → Reset Options → Delete All Data (Initialize)