If the call sound is output from the smartphone

Please resolve the problem in the following :ways

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Android

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Installing the Mgears Go app on your smartphone allows you to use the hands-free functionality seamlessly. The Mgears Go app is an app for smartphones that provides various convenience functions in conjunction with Mstick.

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iPhone

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Bluetooth hands-free is not available if the Mgears product is completely booted before the vehicle is connected to the smartphone. Using the boot delay function, connect the vehicle and the smartphone to Bluetooth hands-free before booting the Mgears product.

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How to enable boot delay

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Mgears Settings → Booting → Boot Delay ON